Privacy Policy
This Privacy Policy describes how Stone Harbor Wilderness Supply LLC and its parent, subsidiary, and affiliate companies (collectively, “Stone Harbor Wilderness Supply,” “we,” “our,” or “us”) use and share information about you that we collect when we sell you products or otherwise interact with you. This includes information collected online at StoneHarborWS.com and other websites that link to this Privacy Policy, as well as in the Stone Harbor Wilderness Supply retail store and through email or by telephone or text message (collectively, the “Stone Harbor Wilderness Supply Services”).
How we collect information about you.
When you provide us, or one of our vendors, with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return of a purchase, we imply that you consent to our collecting this information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
We may also automatically collect certain information when you use Stone Harbor Wilderness Supply Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use Stone Harbor Wilderness Supply Services (such as what time you visit our websites and what types of content you are interested in). We, and our advertisers and ad servers, may also collect information outside the Stone Harbor Wilderness Supply Services to measure the success of our advertising campaigns. We may combine the information we collect with additional information from other third-party sources.
Our website and online store is hosted on Squarespace.
Our website is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Squarespace’s Terms of Service or Privacy Policy.
Additionally, we take reasonable precautions and follow industry best practices to protect your personal information and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How we use information about you that we collect.
We may use the information that we collect for a variety of purposes, including to provide the Stone Harbor Wilderness Supply Services (such as to process and ship your orders); to respond to your inquiries and customer service requests; to provide, maintain, and improve our products and services; to communicate with you about marketing campaigns, alerts, initiatives, or other efforts to pursue Stone Harbor Wilderness Supply’s mission; to analyze and improve the Stone Harbor Wilderness Supply Services; to protect against fraud and other unlawful activity; for content personalization purposes, including to send you information related to particular merchandise, events, alerts, initiatives, and marketing campaigns; to facilitate donations and other interactions with our partners; for marketing purposes; to improve business intelligence; and to support specific causes or community events or initiatives. If you register for email or if you provide your email address to us, we will send you emails about a variety of topics such as store events, new products, special sales, promotional offers from our affiliates or other selected business partners, local events, and employment opportunities. If you are part of an SMS/text messaging campaign or program, you can find information below about your choices with respect to such campaigns or programs. Please also see below for other choices you have regarding how we collect, use, and share the information we collect.
Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
We do not use the information collected from other areas of the Stone Harbor Wilderness Supply Services that are identified as related to send you advertising and marketing for Stone Harbor Wilderness Supply commercial products, such as Stone Harbor Wilderness Supply apparel, packs, accessories, and other gear, or similar retail offers for commercial products.
How we share information about you that we collect.
We do not disclose the information we collect to third parties, except as described in this policy:
To companies that provide services to us or perform functions on our behalf (such as processing credit card payments and donations or taking orders) and have agreed to use your information only for the purposes we request;
To our subsidiaries and affiliates and certain non-affiliated partners (such as environmental groups that we support) for content personalization and marketing purposes;
When we believe disclosure is appropriate to comply with applicable law or a court order, subpoena, warrant, or other legal process;
When we believe disclosure is appropriate to enforce our Terms of Use and other agreements and policies, to protect against fraud or other unlawful activity, or to protect our rights and the rights of third parties;
If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change;
To perform analytics on how the Stone Harbor Wilderness Supply Services are used;
To improve business intelligence;
To support specific causes or public policy activities or initiatives; and
For purposes disclosed at the time we collect the information.
We may disclose de-identified or aggregated information to third parties at our discretion. The Stone Harbor Wilderness Supply Services or our offerings on social media platforms may include commenting, forums, sharing, or other similar features. Information that you provide using these features may be available to other users or the general public.
Your choices about how we use and share information about you that we collect.
There are several ways you can control our use of your information in connection with marketing and promotions, including if you decide you would like to stop hearing from us.
To remove your name from our lists. You can choose to decline communications from us at the point that we request your information. After we have collected your information, you can choose to stop our communications or our service or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please contact us as set out in the “Contact Us” section below.
To stop email communications. If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email. Please note that selecting “Unsubscribe” only opts you out of emails from that particular email address. You will need to unsubscribe each email address if signed up with multiple to opt out of receiving further emails. Any opt-outs will not affect subsequent “opt-ins” to other emails. Please also note that you cannot opt out of non-promotional emails.
To stop text messages and calls. You can opt-out of receiving text messages or calls to your phone number at any time by (i) for text messages, texting “STOP” in response to any text message you receive from us; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set out in the “Contact Us” section below and specifying you want to opt-out of calls. Please note that your opt-out is limited to the phone number used and the specific Stone Harbor Wilderness Supply Service associated with the opt-out, and that your opt-out will not affect subsequent subscriptions.
Other choices. Please see below to learn about your choices with regard to our use of cookies and interest-based advertising.
Correcting or updating your information.
With certain of your information–like the information you give us to fulfill an order–you have the option to change or correct your information. If you would like to request changes to the information that you have previously provided to us, please contact us as set out in the “Contact Us” section below.
Cookies and other similar technology.
We may use “cookies,” “web beacons,” and other similar technologies to collect information in connection with the Stone Harbor Wilderness Supply Services and our advertisements. A “cookie” is a text file that helps distinguish your browser from others and enables us to serve you better. For example, we use cookies to save products in your shopping cart while you browse our websites and to measure the effectiveness of our marketing and advertising campaigns. Similarly, a “web beacon” is a technology that can recognize specific cookies and convey information about your browser. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.
Some browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies, this may disable or interfere with features of the Stone Harbor Wilderness Supply Services or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better shopping experience on our sites.
Interest-based advertising.
We may work with third-party advertising companies that collect and use information about your online activities across websites and mobile applications over time, in order to deliver more relevant advertising when you are using the Stone Harbor Wilderness Supply Services and elsewhere on the Internet. This practice is known as interest-based advertising. You may visit www.aboutads.info to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program. We do not operate or control this site and are not responsible for the opt-out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block, or otherwise restrict cookies or use a different computer, mobile device, or Internet browser, you may need to renew your opt-out choice.
Stone Harbor Wilderness Supply Services not intended for children.
The online Stone Harbor Wilderness Supply Services are not intended for the use of individuals under the age of 16, and we do not knowingly collect information online from individuals under the age of 16.
Third parties and social media have their own.
Our websites may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. The privacy settings you have chosen on those sites will determine the degree to which your information is made public. We therefore encourage you to choose your privacy settings on those sites accordingly.
Safeguarding your information.
We have reasonable physical, electronic, and administrative measures in place to help safeguard the security of the information we collect. Nevertheless, transmission via the Internet is not completely secure and we cannot guarantee the security of information about you.
International transfer.
We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the Stone Harbor Wilderness Supply Services from outside the U.S., please be aware that information collected may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Stone Harbor Wilderness Supply Services, or decision to provide information through the Stone Harbor Wilderness Supply Services, therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Privacy Policy.
California Residents’ privacy rights.
The California Consumer Privacy Act (“CCPA”) provides California residents with certain rights regarding their “personal information” as defined by the CCPA, and if you are a California resident, this section applies to you.
Personal Information We Collect, Disclose for a Business Purpose, and Sell. The chart below summarizes the categories of personal information we have collected in the past 12 months, how we collect it, why we collect it, how we use it, and with whom we share it. Please know that the definition of “sale” under the CCPA may include in its scope many common business activities involving the sharing of data, even when the personal information shared is not exchanged for money.
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California Residents’ Rights Regarding Personal Information. As a California resident, you have the following rights with respect to the personal information we collect, subject to certain exceptions and limitations:
For certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties.
The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected personal information about you, our purposes for collecting or selling personal information about you, the categories of personal information about you that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information.
The right to request that we delete the personal information we have collected from you.
The right to opt out of our sale of your personal information.
The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.
To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:
By phone at 1-218-387-3136
Verification Process and Required Information. We may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, your email address, full name, billing address (with zip code) and phone number, and for access requests may require (if you have made a purchase with us) that you identify some items ordered.
Authorized Agent. You may designate an authorized agent to make a CCPA request on your behalf. You will need to provide your identification, the identification of the agent, and your written consent for them to act on your behalf.
Updates to the privacy policy.
If we modify this Privacy Policy, we will post the revised Privacy Policy online. We will notify you if the policy changes in any material way by sending a notice to the email address you provided us or by placing a prominent notice on our website at StoneHarborWS.com. You should check regularly to see if this Privacy Policy has changed.
Contact us.
If you have any questions about this Privacy Policy, you can email, write, or call us:
info@stoneharborws.com
Stone Harbor Wilderness Supply Customer Service
22 1st Street, PO Box 818
Grand Marais, MN 55614
1-218-387-3136